BlacCoded
At BlacCoded, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help.
1. Returns
We accept returns under the following conditions:
- Return request must be made within 7 days of receiving your order
- Items must be unused, unworn, unwashed, and in original condition
- Original tags, packaging, and proof of purchase are required
- Items showing signs of wear, damage, or alteration will not be accepted
2. Non-Returnable Items
The following items are non-returnable:
- Items purchased on sale or clearance
- Gift cards
- Items damaged due to customer misuse
3. Return Process
To start a return, please contact our support team with your order number and reason for return.
Once your return is approved:
- You will receive return instructions
- Customers are responsible for return shipping costs unless the item is defective or incorrect
4. Refunds
After we receive and inspect the returned item:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
- Shipping charges are non-refundable
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery
- Provide clear photos or videos as proof
- We will offer a replacement or full refund at no extra cost
6. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank or payment provider
- Contact your card issuer (processing times may vary)
- If the issue continues, please contact our support team
7. Exchanges
We currently do not offer direct exchanges.
If you need a different size or item, please return the product and place a new order.
8. Policy Updates
BlacCoded reserves the right to update or modify this Return & Refund Policy at any time. Changes will be effective once posted on this page.
9. Contact Us
For any questions regarding returns or refunds, please contact us:
BlacCoded
📧 Email: blaccoded.service@gmail.com
🌐 Website: BlacCoded
